Shipping

Processing Time: Orders are processed within 2-3 business days, personalized orders may take an extra day.

Shipping Methods: We offer standard and expedited shipping options. Shipping times vary based on your location.

Shipping Costs: Shipping fees are calculated at checkout based on your shipping method and location.

Order Tracking: Once your order ships, you will receive a confirmation email with a tracking number to monitor your package.

International Shipping: We ship worldwide! Shipping times and rates vary depending on destination and customs processing.

Returns

Eligibility: We accept returns on new, unused items within 10 days of delivery. Items must be in their original packaging and condition.

Non-Returnable Items: Personalized items, final sale products, and gift cards are not eligible for return.

Return Process:

Contact our customer service team at amanda@woodburyfloraldesign.com to initiate a return.

We will provide you with a return authorization and instructions.

Ship the item back to us using the provided guidelines.

Refunds: Once we receive and inspect the return, we will process your refund to the original payment method within 5-7 business days.
Shipping fees are non-refundable.

Exchanges: Exchanges are handled as returns and new orders. Please return your item and place a new order for the desired product.